WE SHIP SAFELY WORLDWIDE!!

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SHIPPING

 

We ship worldwide from the UK, mostly by Royal Mail 2nd Class for the UK and International Tracked and Signed for the rest of the world. I am happy to combine shipping charges on multiple items - please contact us to discuss. In principle I do not make a profit on shipping although for simplicity's sake I charge flat shipping fees. If the fee charged greatly exceeds the actual cost I will gladly refund you the difference - at the same time if it is slightly lower I will gladly make up the difference. In some countries shipping will end up significantly more than the expected fees and we will contact you to discuss our options. PLEASE CONTACT US FOR ANY QUESTIONS REGARDING SHIPPING COSTS AND OPTIONS.

 

You will be delighted to know how well these delicate items are delivered. Expert packaging and using trustworthy transport companies are the main reasons. We are professionals for over 30 years in packaging of porcelain goods and you do not have to worry about whether your products will arrive safely.

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Your item will be shipped after receipt of funds, unless agreed otherwise in writing. 

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We will ship your items within a maximum of 2 working days after payment (usually quicker). We cannot be held responsible for delivery times once the item has been shipped as this is at the shipper's discretion and, in case of international delivery, can be subject to customs delays, weather, holidays and/or political instability.

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If my item arrives late or damaged?

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Please let us know as soon as possible if your delivery fails to appear or was damaged in transit and provide us with pictures of the damaged item and/or packaging. For this, cut off dates are 14 days after delivery, or 2 days after a defective shipment. In order to follow up on the issue, we will need to comply with shipper regulations, but it is important that you let us know as soon as possible what is wrong. We will do whatever we can to follow up on damaged deliveries, but if we have not been contacted within the appropriate time span, we will not be held accountable.

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We always aim to have happy customers so if you have an issue with or questions about your item, please contact us within 14 days of receipt and we will do anything we can to resolve the issue with you! 

 

​Can I return my items?

 

Cancellations can only be accepted before the item has been shipped. Once an item has been shipped, the transaction cannot be cancelled.

Returns need to be requested within 2 days of receipt of the item and completed within 14 days from the date of receipt.

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If you want to return an item because you changed your mind, you will be responsible for the return shipping. We will only pay for return shipping if we have mutually agreed that the item did not satisfy your expectations. 

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You are subject to the Consumers Rights Act, which protects your rights buying over the internet.

 

We always aim to have happy customers so if you have an issue with or questions about your item, please contact us within 14 days of receipt and we will do anything we can to resolve the issue with you! 

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Recycled Packaging.

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We believe it is important to do things in a sustainable way. As packing materials and international shipping contribute to global warming, we try to reduce these effects by recycling packing materials whenever we can. We only buy new materials if really necessary, and only materials of a sustainable nature.